Enterprise Strategy * Vision, mission and value proposition * Strategy deployment * Management controls and risk processes * Resource management * Organisation, G&A & cost management * Growth strategies * M&A integration * Supply chain and e-commerce Customer/Commercial Strategy * Segmentation (Customer/Market/Channel) * Pricing * Sales/channel management * Customer valuation of services Product and Service Development * Service development * Service pricing * Service process orchestration * Value engineering * Loyalty and strategic staircasing Information Technology strategy * Governance and business alignment * Organisation * Cost management * Service delivery * Technology management * Sourcing and SL Management * Value delivery Performance improvement * Performance assessment * Benchmarking * Opportunity/Risk assessment * Business process (re)design * Process value engineering * Business transformation Performance management, KPIs and controls * Business Management * Revenue and cost management * Service process management * Supplier process management * Customer feedback systems * Risk management Business Transformation * Cost efficiency and effectiveness assessments * Improvement opportunity evaluation * Transformational projects/Changing value models * Project management and organisation Organisation * Organisational strategy * Value delivery and strategic capability partnering * Organisational performance assessment |
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