Strategy Areas Enterprise Strategy * Vision, mission and value proposition * Strategy deployment * Management controls and risk processes * Resource management * Organisation, G&A & cost management * Growth strategies * M&A integration * Supply chain and e-commerce Customer/Commercial Strategy * Segmentation (Customer/Market/Channel) * Pricing * Sales/channel management * Customer valuation of services Product and Service Development * Service development * Service pricing * Service process orchestration * Value engineering * Loyalty and strategic staircasing Information Technology strategy * Governance and business alignment * Organisation * Cost management * Service delivery * Technology management * Sourcing and SL Management * Value delivery |
Functional Expertise: Accounting, Balanced Scorecards, Benchmarking, Business Process Management, Business Performance Management, Call Centres, Contracts and Contract Management, Corporate Strategy, Customer Relationship Management, Customer Interaction Management, Change Management, Customer Services, Distribution, Documentation and Translation, Decision-making Techniques, Services, e-marketing and e-services, Information Technology Strategy and Management, ITIL/IT Service Management, Market Research, Marketing and Sales, Market Opportunity Assessment, Measurement and metrics, Organisation and Governance design, Personal Performance Management, Project Management (large and small scale), Portfolio and Prioritisation Management, Product and service Pricing, Product & Service Strategy, Quality Management, Risk Appraisal and Management, Sales Promotion, Segmentation, Six Sigma, Supplier/Outsourcing/ Partner selection and management, Supply Chain Management, Information Technology assessment, Testing and performance evaluation, Training services, Warranty Management. |
Performance improvement * Performance assessment * Benchmarking * Opportunity/Risk assessment * Business process (re)design * Process value engineering * Business transformation Performance management, KPIs and controls * Business Management * Revenue and cost management * Service process management * Supplier process management * Customer feedback systems * Risk management Business Transformation * Cost efficiency and effectiveness assessments * Improvement opportunity evaluation * Transformational projects/Changing value models * Project management and organisation Organisation * Organisational strategy * Value delivery and strategic capability partnering * Organisational performance assessment |
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