Industries & Functions
Strategy Areas

Enterprise Strategy

*   Vision, mission and value proposition
*   Strategy deployment
*   Management controls and risk processes
*   Resource management
*   Organisation, G&A & cost management
*    Growth strategies
*    M&A integration
*    Supply chain and e-commerce

Customer/Commercial Strategy

*    Segmentation (Customer/Market/Channel)
*    Pricing
*    Sales/channel management
*    Customer valuation of services

Product and Service Development

*    Service development
*    Service pricing
*    Service process orchestration
*    Value  engineering
*    Loyalty and strategic staircasing

Information Technology strategy

*    Governance and business alignment
*    Organisation
*    Cost management
*    Service delivery
*    Technology management
*    Sourcing and SL Management
*    Value delivery

Aviation and Air
Transport



IT Systems & Software





Global Services/Call
Centres





Retail




Strategic
sourcing/supply chain
Free Assessments

Clients can receive up to 5
man-days of assessment
consulting free of charge at the
end of which ePC will deliver a
proposal for a formal
engagement.
Functional Expertise:

Accounting,
Balanced Scorecards,
Benchmarking,  
Business Process Management,
Business Performance Management,
Call Centres,
Contracts and Contract
Management,
Corporate Strategy,
Customer Relationship Management,
Customer Interaction Management,
Change Management, Customer
Services, Distribution,
Documentation and Translation,
Decision-making Techniques,
Services,
e-marketing and e-services,
Information Technology Strategy
and Management,
ITIL/IT Service Management,
Market Research,
Marketing and Sales,
Market Opportunity Assessment,
Measurement and metrics,
Organisation and Governance
design,
Personal Performance Management,
Project Management (large and
small scale),
Portfolio and Prioritisation
Management,
Product and service Pricing,
Product & Service Strategy, Quality
Management, Risk Appraisal and
Management, Sales Promotion,
Segmentation,
Six Sigma, Supplier/Outsourcing/
Partner selection and management,
Supply Chain Management,
Information Technology assessment,
Testing and performance evaluation,
Training services, Warranty
Management.


Performance improvement

*    Performance assessment
*    Benchmarking
*    Opportunity/Risk assessment
*    Business process (re)design
*    Process value engineering
*    Business transformation

Performance management, KPIs and controls

*    Business Management
*    Revenue and cost management
*    Service process management
*    Supplier process management
*    Customer feedback systems
*    Risk management

Business Transformation

*    Cost efficiency and effectiveness assessments
*    Improvement opportunity evaluation
*    Transformational projects/Changing value models
*    Project management and organisation

Organisation

*    Organisational strategy
*    Value delivery and strategic capability partnering
*     Organisational performance assessment
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